This return and exchange policy applies exclusively to orders within the United States (including all U.S. states and eligible U.S. territories). Returns and exchanges are not available for international, overseas, cross-border, or third-country orders under any circumstances. Formulated in strict accordance with U.S. federal consumer protection regulations, state commercial laws, and industry standards for dietary supplements, this policy aims to standardize after-sales procedures, clarify the rights and obligations of both the merchant and the consumer, and fully safeguard the legitimate consumer rights of customers within the United States. We uphold a standardized, fair, and transparent after-sales mechanism, offering a 30-day return and exchange service for all eligible U.S. orders.
30-Day Return/Exchange Period: Consumers within the United States may request a return, exchange, or a full/partial refund within 30 calendar days from the date the system officially confirms the order has shipped. This period is fixed and cannot be extended. In compliance with U.S. commercial regulations and industry standards, any return or refund request submitted after the 30-day period will be automatically rejected, regardless of personal reasons, usage status, or special circumstances. Customers are responsible for immediately inspecting the product condition, packaging integrity, and completeness of items upon receipt, and for submitting after-sales requests within the valid period to ensure smooth processing.
Eligibility for Returns and Refunds (U.S. Orders): All returned items must fully meet the following standards applicable to U.S. after-sales rules to qualify for a return, exchange, or refund. Products must remain in their original, unopened packaging, including complete outer packaging, security seals, anti-counterfeiting marks, and original accessories; the packaging surface must be free from any man-made damage, crushing, tearing, or stains. The product itself must be completely unused, unconsumed, unopened, and untested; internal capsules, tablets, or formula contents must remain intact, showing no signs of leakage, spoilage, or quality abnormalities. All product labels, instruction manuals, batch information, expiration date markings, and accessories must be complete and intact. For returns resulting from changes in personal preference, incorrect selection, duplicate orders, or non-quality-related issues, the product must remain in 100% brand-new condition and pass a professional quality inspection at our warehouse before a refund can be approved. Rules for Handling Defective, Damaged, or Incorrect Orders (US Only): For orders within the United States, customers may submit a valid after-sales claim if the product received has manufacturing defects—such as damaged packaging, liquid leakage, product deformation, expired batches, ingredient deterioration, missing accessories, or compromised seals—or if errors arise from our packaging and shipping negligence (e.g., incorrect model or specifications, missing items, or order discrepancies). Customers must gather clear, complete photographic and video evidence of the product anomaly, packaging damage, or shipping issue and submit a formal after-sales claim within 7 calendar days of delivery confirmation. Once our professional team verifies the issue and confirms our liability, we will offer three free solutions for the customer to choose from: a free product replacement, a full refund, or a free reshipment of missing items. We will cover all inspection fees, return shipping costs, and replacement expenses incurred during this process; customers within the US will not be required to pay any additional fees.
Non-Returnable/Non-Exchangeable Situations (US Regulations): Returns and exchanges are not applicable in the following cases, and all such requests will be firmly rejected in accordance with US consumer business standards: products that have been opened, unsealed, partially used, fully used, or subjected to personal testing; products with packaging damage caused by external force (e.g., torn seals, scratched packaging, or tampered batch numbers); product quality issues or deterioration caused by improper customer storage (e.g., prolonged exposure to high temperatures, humidity, direct sunlight, or substandard storage conditions); product anomalies resulting from personal misuse, incorrect dosage, improper application methods, or unauthorized changes to the usage regimen; products damaged during personal transport, handling, or accidental impact; after-sales claims submitted beyond the 30-day return window; and products intended for commercial resale or secondary distribution.